The Service Support Specialist (SSS) is responsible for providing technical assistance and expertise to the C Technologies, Inc. (CTI) sales force and customers related to the laboratory instrumentation its sells and supports. The SSS will provide support both at CTI and on site at customer locations. The type of support will include system qualifications (Installation, Operation and Performance (IQOQPQ), product testing, system maintenance and customer training. Delivering training and support will involve travel to customer locations both domestic and international. Training will be provided by CTI.
Responsible for performing verification activities on products throughout the process including Incoming Inspections on raw materials and components, WIP Inspection on product been processed and Final Inspection prior to receipt of finished goods. Responsibilities also include the inspection of non-conforming product and product returns.
The QCS is responsible for critical inspections such as Instrument business and consumables. The individual will also be in charge of the calibration system, and the Quality system within the QC department, which includes developing metrics and presenting reports to the quality manager when required.
The software programmer is responsible for maintaining existing software and developing new software applications that support its line of spectroscopy related products. The individual will be responsible for patching and updating CTECH’s existing software programs that have been released to the biopharmaceutical marketing place.